Zeniba

Appearance.
Zeniba has almost the exact same appearance as her twin, Yubaba. She has an inhumanly large head with long white hair tied into a bun. She has a wrinkled face, a hooked nose, a red dot in the middle of her forehead and wears blue eyeliner. The only difference between Yubaba and Zeniba is that Zeniba is shown at some times to wear glasses, implying she may be short sighted. She also has large golden earrings and wears a dark blue dress decorated with rubies. She appears to wear her glasses only when weaving in her house.

Personality
When she first appears in the second half of the film, she seems to be just as evil as her twin sister. After wreaking havoc in Yubaba's office, she warns Sen to keep quiet about the incident or she will rip her mouth out. When Chihiro refuses to hand over Haku and the golden seal, she becomes angry and yells at Chihiro, informing her that Haku is a greedy thief who needs to be punished, and that the seal is cursed so that whoever steals it dies. It appears that she was ready to kill Haku, but he and Chihiro fell down the chute before she was able to take action. She also appears to particularly hate her nephew, shown when she makes fun of his weight and low intelligence.

When Chihiro visits her house in Swamp Bottom with No-Face, Boh and Yubaba's Bird, in order to return the golden seal and apologise on Haku's behalf, her true nature is revealed, as a kind and helpful old lady. She gives encouraging advice to Chihiro about remembering Haku's name, and later forgives Haku for the theft of her seal. She appears to have a bond with Chihiro, seen when Chihiro refers to her as 'Granny'.

History
She first appears in the second half of the film. When Sen sees Haku in his dragon form being chased by the paper spirits conjured by her, she sees him crash into Yubaba's penthouse. Upon rushing there, one of the paper spirits follows her and attaches itself to her back. When she finally finds Haku in the office, being pushed down the shoot by the Three Heads, she manages to stop them just as Boh crashes through the room. When he begins to cry, Zeniba finally reveals herself when the paper spirit detaches itself from Sen and conjures up an transparent apparition of her. Taking delight in the circumstances, she wreaks havoc, transforming Boh into a small mouse, Yubaba's Bird into a baby crow, and the Three Heads into a copycat of Boh's original form.

She threatens to rip Sen's mouth out when she discovers her, but lets her go as a thanks for leading her to a dying Haku. She demands Sen moves away so she can deal with Haku, but Sen refuses, stating that Haku is a good person. Zeniba then goes on to explain that Haku stole her powerful magic seal, and that he is a corrupt being who only became Yubaba's apprentice so he could steal her magic, and then goes on to state that Haku is dying anyway, because the seal is cursed so that anyone who steals it dies. Whilst the Three Heads, now transformed into Boh, begin to bang around, Zeniba turns around to deal with them, giving an almost-dead Haku one chance to smash the paper spirit projecting her image, leading her apparition to be sliced in half.

Later on, despite warnings from Kamaji, Sen decides to take the seal back to Zeniba and apologise for Haku's actions. After taking the spirit train to Swamp Bottom, a magical lantern spirit leads her to Zeniba's cottage, where Zeniba greets them warmly. She invites them inside for tea, where Sen gives her the seal and claims that she accidentally broke the curse when she destroyed the parasite that was killing Haku. Zeniba then says that the parasite was in fact Yubaba's in order to control Haku, and that the actual curse was broken by Sen, whose true love for Haku proved to be more powerful. She gives Sen advice on remembering Haku's name so he can be free, whilst meanwhile, she compliments No-Face on his excellent weaving when she gathers everyone for a sewing session. When it is time to leave, Sen thanks Zeniba for all she has done, and entrusts Zeniba with a secret, that her real name is Chihiro. Zeniba remarks that it is a beautiful name, then turns to No-Face and offers for him to become her apprentice in weaving, to which No-Face happily accepts. When Haku arrives to take Sen home, he apologises and she forgives him. She is last seen waving with No-face to Sen, who waves back whilst riding on Haku into the sky.